Strategy doesn't fail on paper. It fails in the hallway.
Turnover, burnout and uneven care are rarely a staffing problem. They're a culture problem, and culture starts with leadership. My approach, Inside First, works from the leader out: the leader, then the team, then the people your team serves.
You know the signs.
Your best people are tired. New staff don't stay. Guests are treated the way staff are treated, and the mission is starting to feel like a job. Most leaders respond with another initiative. It doesn't hold, because the inside didn't change.
Three ways to work together.
Keynotes for conferences, leadership retreats and recovery events, on leadership, culture and recovery from someone who has lived both sides. Tell me about the room and what you want people to leave with.
Maxwell Certified DISC training that teaches your team how each person is wired and how to lead, follow and serve each other, in half-day and full-day formats.
Executive coaching and culture consulting for treatment centers and behavioral health organizations: one-on-one coaching for your leaders, culture, retention, leadership development, and how your people treat the people in your care.
Who you'd be working with: I've run treatment centers for more than twenty years and I've been the one in the bed. I lead AltaPoint Healthcare, whose portfolio includes Thoroughbred Wellness and Recovery, MARR Addiction Treatment Centers, Right Side Up and Mosaic Wellness and Recovery. What I teach is what I run.
How it works: executive coaching and culture consulting.
1. Discovery call: a short conversation about your organization, what you're seeing, and what you want to be different. No sales pitch.
2. Assessment: I spend time with your leadership team and staff through conversations, DISC profiles, and a look at the systems that shape how people are treated. You get back what I found, in plain language.
3. A plan built for your organization: clear priorities, who owns each one, and how we'll measure progress, such as retention, engagement and the guest experience.
4. Working alongside your leaders: leadership coaching, DISC team training and culture work, delivered on site over an agreed period, with regular check-ins on the measures we set.
5. A hand-off that holds: your leaders own it when we're done. The goal is a culture that runs without me.
Booking a keynote or DISC training? It's simpler. Tell me the date, the audience and what you want people to leave with, and I'll send formats and availability.
I read every message myself and reply within a day. No sales deck. If I'm not the right fit, I'll help you find who is.
What's at stake: another year of turnover costs more than a day of training. Count what it costs to replace one good counselor or nurse, then count how many you lost last year.
What it looks like when it works: a place people stay. A team that treats people like they're worth saving. A leader worth following.
Start the conversation.
Planning an event, or building a team worth working for? Tell me about the room, the team, and what you want people to leave with. I read every message and reply within a day.